I signed up for Mozy backup in February. It is now two months later and I have not had even ONE successful backup. I am just done with it. I am not even sure if I have successfully canceled my account since their online information doesn't even matchup with their own documentation. Despite my frustration, I will try to explain the main issue: My backup would stop without any error message. The best I could get from the support staff is that there is a connection issue. For awhile, it was their issue but even after it was fixed, it still happened. So I spent a lot of time sending emails back and forth and almost any directions given by support didn't match up with what I was able to access using their downloaded software. My suspicion is that support was using a PC while I have a Mac BUT if you offer the service for both, than provide proper support for both.Since I still think doing an online backup is just a really smart idea, I am going to try a different service, Backblaze, which was mentioned by Eastman's genealogy blog. Right off there is one big difference. You receive a 15 day free trial, unlimited backup. So I am currently doing a backup to test out the backup process. Another plus about Backblaze is that some of their team members are former Apple employees. This gives me hope since I believe that once an Apple user, always an Apple user!
