I have a lot of information and pictures stored on my laptop computer. I would be lost and devastated if I lost everything on my hard drive. More so now than ever before since I don't even have prints of the last few years of my pictures, just files on my computer. So I have a MacBook which does backups all the time. This is great! If something happened to my hard drive, all would not be lost and I could restore from my backup. But what if something happened to my house and I lost my computer and my backup? This is what has been bugging me for a while.
I listen to the
Genealogy Guys podcast and they have mentioned several time that they do online backups with
Mozy. So I decided I would give this service a try and signed up for a two year time frame.
Mozy would backup my computer when I scheduled it and all would be good. I knew it wouldn't be a fast upload, I do have a lot of information, but I believed it would be a good backup.
But I have been having problems with the backup process. It actually takes DAYS and DAYS for a backup. The first time I ended up stopping the backup because I thought it was stuck. I started it again a few days later and it just kept on going and going. This time I was patient and waited it out, checking periodically on the status. Finally it reached 100% and I thought, "Oh Good! It's almost done!" But no, it kept right on going. It was almost up to 120% when I finally stopped it because I totally do not understand why that happened!
So I ask myself, what can I do to speed up the process? Well, the "easy" answer is to clean up my hard drive. I am not always smart about what file type I saved. I do have a lot of .tiff items. So I have been working on changing those over to .jpg which takes up less space. At least, I have been doing this for everything but my pictures. I still really want those at .tiff but maybe I need to store those on a separate hard drive and just have jpg copies on my computer. Ultimately, this is what I want to do but what a huge project!!!
I signed up for Mozy backup in February. It is now two months later and I have not had even ONE successful backup. I am just done with it. I am not even sure if I have successfully canceled my account since their online information doesn't even matchup with their own documentation. Despite my frustration, I will try to explain the main issue: My backup would stop without any error message. The best I could get from the support staff is that there is a connection issue. For awhile, it was their issue but even after it was fixed, it still happened. So I spent a lot of time sending emails back and forth and almost any directions given by support didn't match up with what I was able to access using their downloaded software. My suspicion is that support was using a PC while I have a Mac BUT if you offer the service for both, than provide proper support for both.
